The Virtual Companion to CCW Las Vegas
We’re bringing the best of CCW to you. Get the CCW experience from the comfort of home, when you sign up for your free CCW At Home pass. Learn from the most innovative brands in the world. Discover the latest CX technology. Join sessions on today’s challenges, priorities and focuses impacting customer contact executives and business leaders most. Stay tuned for the full agenda!
Register @ https://bit.ly/2Dje5WD
Workshop Week: Tuesday, Aug. 11 - Thursday, Aug. 13 | 12PM ET
Think Tank Week: Tuesday, Aug. 18 - Thursday, Aug. 20 | 12PM ET
CCWomen Summit: Tuesday, Aug. 25 | 12PM ET
CCW Excellence Awards: Tuesday, Aug. 25 | 2PM ET
Main Conference & Expo: Wednesday, Aug. 26 - Thursday, Aug. 27 | 11:30AM ET
Why Attend
Organizations are redefining how they engage with their employees and customers in this new era. Customer contact executives, in particular, are managing significant changes in contact volume and pivoting in real-time from operating brick-and-mortar facilities, to leading agents in a home-based environment. Attend CCW At Home to glean best practices and benchmark strategies for organizational resiliency and business continuity from the comfort of your workspace. Best of all, it's free to attend!
Key Topics
Leading a Remote Workforce
Essential Areas of Focus for Business Continuity Planning
Expanding Digital Services and Automated Customer Self Service Tools
Build A Ramp-Up Plan for Post COVID-19 Operations
Defining Remote Work Expectations for BPOs
Develop Contact Prioritization Scheme to Support Customers Immediate Needs
Disclaimer:-
This content is intended to provide educational information only. This information should not be construed as individual or customized legal, tax, financial or investment services. As each individual’s situation is unique, a qualified professional should be consulted before making legal, tax, financial and investment decisions.
The educational information provided in this article does not comprise any course or a part of any course that may be used as an educational credit for any certification purpose and will not prepare any User to be accredited for any licenses in any industry and will not prepare any User to get a job. Past results are not a guaranty of future performance.
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